We value your business and satisfaction! If you are not completely satisfied with your purchase, you may return it for a refund within 14 days from the date of receipt (customer pays return shipping). We will gladly accept the return on your merchandise provided that all merchandise is in its original packaging and is in no way damaged or used. If you receive an incorrect item or an item that has been damaged in transit, you may return it for a replacement (seller pays return shipping) or refund, if a replacement is unavailable. Please contact us within 5 days of purchase (or anytime you have a question or concern) at: cheryl@shopkfarms.com. Please provide your name and a brief description of the problem. Refunds are issued immediately upon receipt of merchandise back to us at: K Farms Pet Gifts, 15027 Buffalo Lane, Brooksville, Florida 34613.